Research from Conversation Analysis on Intercultural Mediation

Angela Cora Garcia, Bentley University


This chapter explores how conversation analytic research can illuminate aspects of intercultural communication in mediation, including issues of language difference; cultural group membership and identity; cultural differences in values, religion, or attitudes; and the pragmatics of communication. Issues related to access to mediation, including the choice to participate in mediation, the intake process, and the interaction within mediation will also be addressed. Finally, I provide a conversation analytic perspective on what is ‘intercultural’ mediation, and discuss examples from mediation sessions in which religion and race/ethnicity illustrate this perspective.